We’re very sorry to hear that there’s been a mix-up. Please get in touch with our support team by clicking HERE with your order ID and pictures of the follo...

We're sorry you received a parcel with damaged/broken/defective items! We pride ourselves on using good-quality packing materials to keep things protect...

Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments.  If your missing item was ship...

If the item you received arrived doesn't match the description, you should follow the steps below: Compare the items you received to the description o...

We will do partial shipping for your order in the following conditions: Items are in different warehouses. Different item preparing time. Weight limit o...